FAQs
Apextechracing
Orders & Products
What does Apextechracing sell? We specialise in Garmin cycling products, including GPS bike computers, sensors, and related cycling accessories, for riders across the UK.
How do I place an order? Simply browse our store, add your chosen products to your cart, and follow the checkout steps. You'll receive an order confirmation email once your payment is processed.
Can I change or cancel my order after placing it? If you need to change or cancel an order, contact us as soon as possible at Sales@apextechracing.supply. We process orders quickly, so the sooner you reach out, the better the chance we can help before it's dispatched.
Are your Garmin products genuine? Yes, all Garmin products sold through Apextechracing are genuine and covered by the manufacturer's warranty.
Shipping & Delivery
How long does shipping take? Orders are processed within 1–2 business days, and delivery typically takes 5–8 business days, so you can expect your order in roughly 6–10 business days from purchase.
Do you ship outside the UK? We currently ship within the United Kingdom only.
How can I track my order? Once your order ships, you'll receive a confirmation email with tracking details so you can follow its progress.
What if my order hasn't arrived? If your order is later than expected, contact us at Sales@apextechracing.supply and we'll look into it for you.
Returns & Refunds
What is your return policy? We offer a 30-day return window with free return shipping and no restocking fees. We don't sell any final sale items, so everything we sell is eligible for return.
How do I start a return? Contact us via our Contact Us page or email Sales@apextechracing.supply with your order number, and we'll send you a free return label and instructions.
How long do refunds take? Once we receive and inspect your returned item, refunds are issued to your original payment method within 5–10 business days.
What if my item arrives damaged or faulty? Contact us right away with your order number and, if possible, a photo of the issue. We'll arrange a free replacement, return, or refund.
Payments
What payment methods do you accept? We accept major credit and debit cards, along with other secure payment options shown at checkout.
Is my payment information secure? Yes. We don't store your card details ourselves — all payments are processed through secure, encrypted, PCI DSS-compliant payment gateways.
When will I be charged? Payment is taken in full at the time you place your order.
Warranty & Support
Do Garmin products come with a warranty? Yes, Garmin products are covered by the manufacturer's warranty. Contact us if you need help starting a warranty claim.
Who do I contact if I have a question that isn't answered here? We're happy to help — reach out anytime:
Apextechracing 73 Fairacre Avenue, Barnstaple, EX32 9LP, United Kingdom Email: Sales@apextechracing.supply Contact page: https://www.apextechracing.supply/pages/contact